an FAQ and Answers For British Casino Del Rio Players

Frequently Asked Questions

We cover everything from installing the casino software to collecting your winnings

We make our players' positive experience at Casino Del Rio a top priority. By offering our services in an easily accessible format, we ensure all your questions and concerns are addressed in a prompt and efficient manner.

1) How do I create an account?
For British players, opening a real-money player account with Casino Del Rio is easy. Simply, provide the necessary information requested by the registration form and submit. This information is for security purposes and is closely guarded at all times by the most modern encryption technology. Your information will never be shared with outside organizations.

2) How do I recover my username and/or password?
Login details are necessary to access players' accounts and are chosen during the registration process. If the details have been forgotten by a player or misplaced, our support staff can help them to be recovered. Simply contact support at: support@casinodelrio.com using the same email provided during registration. Include your full name, your full billing address (street, area code, state, country, etc), and the last four digits of the credit card used.

3. How do I make a real-money deposit?
Making a real-money deposit at Casino Del Rio is easy, just follow these simple steps:
a. Download and install the Casino Del Rio software (Our ‘Getting Started’ section will show you how do this step-by-step).
b. Run the casino software and and register a real-money account (write down your username and password and keep them in a safe place).
c. Log in using the username and password you received upon registration and navigate to the casino cashier.
d. Select a deposit method from the list of approved providers.
e. Designate your deposit amount and enter the necessary details requested by your chosen payment service provider.
f. The money will be transferred instantly to your Casino Del Rio account so you can play your favourite games straight away!

4. How secure is the Casino Del Rio cashier?
Transactions at Casino Del Rio are safer than using a credit card at your local retail store thanks to our advanced security measures. All players' payment details and personal information are protected by an SSL server, 128-bit encryption, firewall technology and Verisign security 24/7. Visit our ‘Security’ section to find out more when it comes to how we protect players.

5. How do I cash out my winnings?
Making a withdrawal at Casino Del Rio is easy. Just navigate to the ‘Cashier’ section of the casino, click the ‘Withdraw’ button, and choose your preferred payment method, providing the requested information.
Once submitted, your withdrawal request will be labelled as ‘waiting’ during the processing period. It can take up to four working days until your receive your withdrawn funds beginning on the day after the day the request was made. All withdrawal requests can be cancelled during this period, with the requested withdrawal amount returning to your account immediately.

6. What happens if I lose my internet connection while playing?
Internet connections may fail for many reasons and can rarely be foreseen. It is for that reason Casino Del Rio makes preparations to protect your interests should this happen. By utilizing advanced ‘integrated abnormal disconnection’ management technology, the casino is able to preserves game statuses regardless of a player's connection status. During Video poker games, Blackjack and Craps, PLayers will be returned to the game exactly as they left it befor experiencing an interrupted connection. In chance games like Roulette and Slots, Players have no influence on the outcome of a spin, and so the game round finishes as if the player was in-game. In this case, results are available in the player's ‘Game History’.

7. What are the minimum system requirements to run the casino software?
Systems will need the following hardware to run the Casino Del Rio software:
- At least 10MB of free hard disk space
- A minimum of 8MB RAM
- Windows operating system (either Windows 95, Windows 98, Windows 200, Windows NT, Windows XP and Windows 7).
- A. SVGA monitor featuring at least 256 color support
- A Pentium 100MHz processor or higher

8. Are there wagering requirements for making a withdrawal?
Yes, a predetermined set of wagering requirements must be met prior to making a withdrawal. In short, a player must make a minimum amount of wagers before any winnings may be claimed, otherwise they, along with any bonuses you have claimed, will be made void.
Our “promotions general terms and conditions' section outlines this policy in detail.

9. Are Casino Del Rio's games considered fair?
Playing games at Casino Del Rio is 100% fair. All casino game software software is designed and powered by Playtech of Cyprus, an industry leading, and well respected, gambling software developer in both the online and offline gambling worlds.
Many safeguards have been put into place to protect both players and the casino from instances of fraud. One example is the casino's Random Number Generator (RNG), which ensures computer generated outcomes are completely random. The software we use is tested regularly by an external accounting and auditing company to ensure our compliance to industry fairness standards.

10. How do I receive important bonus and promotional updates from Casino Del Rio?
Casino Del Rio sends all our players important information regarding promotions and special offers. Your email provider may assume you don't want to receive these communications by default. To ensure you receive these notices, be sure to add us to your safe-sender's list today!

If you still have a question that was not addressed here, please contact our customer service team who will gladly assist you promptly.